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You may return most new, and unused items within 30 days of delivery for a full refund minus shipping and handling. Excludes discontinued and some specially made to order products including tooled overlay purses, belts with initials etc.. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you purchased your product as a visitor, you may contact us with a return request. You will need to be able to give us the purchasers name we have on record to look up our sales receipt for date of purchase.
Sorry No Returns for products purchased at Arts Festivals or Shows. We will make every effort to make a satisfactory exchange as long as the item is in new and unused condition.
Only on new and unused products. All discontinued, Custom made, and tooled purses are final sales.
Shipping and Handling
Currently we are using USPS priority mail with tracking at a flat rate of 15.00 for shipping and handling on your purchase. Customers are responsible for all S/H fees for exchanges and refunds. We live on an island in rural Washington State, USA, the post office does not come to our property so we have to deliver packages daily to the post office in our small town. We try hard to have a very quick turn around and do for a small family business, we just want to remind our customers that even though we are not far from Amazon and Seattle….we still do everything ourselves.
Excludes discontinued, already discounted and some specially made to order products including tooled overlay purses, belts with initials etc..