Ace Leather Goods – Returns & Exchanges Policy
General Returns
We accept returns on most new and unused items within 30 days of delivery for a full refund minus shipping and handling.
Exclusions:
• Discontinued items
• Custom or made‑to‑order products (including tooled overlay purses, belts with initials, etc.)
• Items purchased at Arts Festivals or Shows (exchange only if unused)
If the return is due to our error (incorrect item, defect, etc.), we will cover return shipping.
Refund Processing
Refunds typically take up to four weeks from the time you give the package to the return shipper. This includes:
• 5–10 business days transit time
• 3–5 business days for us to process the return
• 5–10 business days for your bank to complete the refund
How to Request a Return
• If you created an account at checkout: log in, go to My Account → Complete Orders, and select Return Item(s).
• If you checked out as a guest: contact us with your return request and provide the purchaser’s name so we can locate the original receipt.
Exchanges
Exchanges are available for new and unused items only.
All discontinued, custom, and tooled purses are final sale.
Shipping & Handling
We ship via USPS Priority Mail with tracking at a flat rate of $15.00.
Customers are responsible for all shipping and handling fees on exchanges and refunds.
We are a small family business on Whidbey Island — we hand‑deliver packages to the post office daily and work hard to maintain fast turnaround times.
Coupon Codes & Discounted Purchases
Coupon codes exclude discontinued items, already‑discounted items, and custom or made‑to‑order products (including tooled overlay purses and belts with initials).
IMPORTANT:
Items purchased with a discount of 20% or more are eligible for exchange or gift certificate only.
Refunds are not offered on discounted purchases over 20%.