Guarantee: Internet and Mail order only

All returns must be done with 30 days of purchase.

For internet and mail order purchases only, we will offer a 100% money back guarantee. If you are not satisfied with your purchase just return it to us in new and unused condition for an exchange or a full refund. All products for exchange or refund must have pre-approval from the office first. Shipping and handling fees not included.

Sorry we cannot accept for refund or exchange items that have been worn, that have been used, or have been modified. This includes belts tried on and buckled down, wallets that have been completely filled and stretched, or purses that have been used.

There will also be no exchange or refund for discontinued items.

Guarantee: Festivals and 2nd street store in Langley

All returns must be done with 30 days of purchase.

Exchanges only on new and unused merchandise, sorry no refunds. Due to the high cost of working shows and the added expense of daily sales commissions, we are unable to offer merchandise refunds to festival or store customers. We will be happy to make every effort to make a satisfactory exchange and or issue a credit voucher on future purchases. Under rare circumstances, some exceptions may apply but will need to have pre-approval from our office. Any refunds given at that time will incur a 20% restocking fee to cover costs. Shipping and handling fees not included.

Sorry we cannot accept for refund or exchange items that have been worn or used. This includes belts tried on and buckled down, wallets that have been completely filled and stretched, or purses that have been used.

Limited one year Guarantee

We will replace or repair items such as fanny packs, purses, luggage, backpacks and briefcases that have a manufacturing defect including hardware, zippers, lining and flawed leather. All merchandise is subject to careful inspection. All products being considered must have been used under normal circumstances and for the intended use that it was made for.

If by our determination a product appears to be well worn out or used in a manner unintended for the product usage, we will be unable to offer free repair or replacement, regardless of the amount of time owned. In most cases the product may still be repaired but will be assessed a reasonable repair cost plus shipping and handling.

Exchange Policy

Any new and unused merchandise that is still being made by Ace may be exchanged, with no time limit, for a full credit including tax on any combination of Ace Leather Goods products.

Sorry we cannot accept for exchange items that have been worn or used. This includes belts tried on and buckled down, wallets that have been completely filled and stretched, or purses that have been used. S/H fees not included.

Full Service Guarantee

We are happy to extend to our customers the satisfaction of knowing that we will repair if possible any product that we make as long as you want to own it. We also can replace hardware that may become damaged including zippers, clips, rings, snaps, fasteners etc. Just call us for a quote on costs. On repairs that are more complicated, we may need to see the product first to make a fare estimate.